Returns & Exchanges
Thank you for shopping at “SAMANMAL”. As part of our commitment to your satisfaction, we want you to love what you ordered, if you found something unsuitable, let us know for an exchange. (Please refer to specifc terms and conditions during promotion). The terms outlined here apply only to purchases made through our online purchases.

Returns (Local orders)

You are required to contact Customer Service to apply order return within 10 days of receiving your order. Customer can choose to drop off at any designated “SAMANMAL” branches Matara, Panadura & Embilipitiya. Please follow the return procedures in the return notification email, which will send to you after application of order return. Customer is responsible for the cost of return courier charges. Due to hygiene concerns, we cannot accept returns or perform exchanges for intimate wear/body wears, ladies' leggings, socks, Jewellaries, Cosmetics or altered merchandise.

Terms & Conditions

All merchandise must be returned in its original condition with packaging and tags intact. No refunds will be made on goods inspected and found to be worn, altered or damaged. After the product was returned, we will email you to conrm the information for the refund. The refund will be credited to your credit card account in 2-3 weeks, subject to the administrative procedures of the bank that issued the credit card. Refunds can only be issued to the card used for the original purchase.